24/7 HIPAA-Compliant Medical Answering Service
Medical Answering Service That Books Patients
Adaptify’s AI medical receptionist triages chest-pain and fever calls in under one second, logs insurance details, and schedules visits directly in Athenahealth or Kareo. It’s fully encrypted, BAA-ready, and just 25¢ per handled minute.
Live Demo
Talk to Our AI Medical Receptionist—Right in Your Browser
24/7 Emergency & After-Hours Triage
Our HIPAA-compliant medical answering service picks up chest-pain, fever, and dental-abscess calls in under one second. We instantly tag each call’s urgency and—when instructed—warm-transfer patients to your on-call nurse, so you never miss a visit—even on holidays.
HIPAA-Secure Missed-Call Text-Back
If a patient hangs up, Adaptify sends a branded SMS in five seconds: “We can schedule your visit now—reply YES.” Practices recover up to 32 % of abandoned after-hours calls.
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Automated Recall & Reminder Upsells
After confirming an appointment, the AI can offer flu-shot or six-month dental clean-up reminders, boosting preventive-care revenue by 12 % without extra staff time.
TLS 1.3 / AES-256 Encryption & BAA
Voice traffic is fully encrypted in transit and at rest. Adaptify signs a Business Associate Agreement with every healthcare client—coverage your compliance officer will love.
Bilingual English–Spanish Support
Switch languages mid-call and add French, Mandarin, or Arabic during setup at no extra charge—perfect for diverse patient populations.
How a HIPAA-Compliant Medical Answering Service Turns Missed Calls into Booked Visits
When a patient hears voicemail, they don’t always call back—especially if they’re in pain. MGMA data show 68 % of after-hours medical callers abandon voicemail within 45 seconds, and each missed primary-care visit costs a clinic ≈ $210 in revenue. Multiply that across flu season and the lost income is staggering.
Adaptify answers every ring in under 1 second, verifies insurance, triages symptoms, and schedules directly inside Athenahealth, Kareo, or DrChrono—no voicemail, no phone-tag, no PHI left on sticky notes.
Why voicemail and generic call centres undermine patient care
High abandonment: anxious parents with a febrile child hang up and head to urgent care—lost revenue and fragmented continuity.
Compliance risk: non-HIPAA call centres record PHI without encryption, exposing you to fines.
Manual data entry: staff spend mornings transcribing garbled messages into the EHR, increasing error rates.
Emergencies & routine calls the AI captures instantly
Urgent medical
Chest pain or shortness of breath
Severe pediatric fever
Dental abscess or avulsed tooth
Post-op complication calls
Routine medical
Prescription refill requests
New-patient insurance verification
Flu-shot and physical-exam bookings
Telehealth follow-up scheduling
What Adaptify adds—24 hours a day
Real-time triage – Tags each call Chest Pain, Pediatric Fever, or Dental Emergency; captures DOB, insurance, and callback number.
Live scheduling – Writes straight to Athenahealth / Kareo / DrChrono—no double entry, no double-booking.
HIPAA-secure text-back – Sends an SMS in 5 s if the caller hangs up: “We can schedule you now—reply YES.” Recovers up to 32 % of lost calls.
Preventive-care upsell – Offers flu-shot or six-month cleaning reminders, adding 12 % recurring revenue without extra talk time.
Real-World Impact (30-Day Snapshot)
BrightCare Family Clinic replaced its live nurse line with Adaptify. In the first month they:
answered 100 % of after-hours calls,
booked 42 additional visits (avg. $210 each),
upsold 19 flu-shot appointments, and
freed 51 staff hours previously spent on night dispatch and morning data entry.
Net gain: $11 k new monthly revenue plus a 72 % cut in phone-support cost—achieved in three days without hiring another CSR.
Why Clinics & Dentists Choose Adaptify
99.9 % Uptime SLA
HIPAA BAA Included
Launch in 3 Days
70 % Cost-Savings
Bilingual Support
Human Handoff
Pricing
Transparent, Pay-As-You-Go Medical Answering Service Pricing
Know exactly what a HIPAA-compliant medical answering service costs—no contracts, no hidden fees.
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One-Time Setup
$490 paid once.
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Usage
$0.25/min
Our Process
3-Step Launch – Your AI Medical Receptionist Live in 72 Hours
Discovery & Call-Flow Design
A 30-minute strategy call maps your greeting, HIPAA disclosures, and on-call escalation (chest pain, post-op issues). No IVR scripts or nurse triage trees for you to write.
Training + EHR Integration
We train the voice model on ICD-10, CDT, and insurance jargon, then connect Athenahealth, Kareo, DrChrono—or any Zapier flow. This under-the-hood work finishes the same day.
Go Live & Continuous Tuning
We flip the switch, monitor the first 50 calls, and fine-tune intents until accuracy tops 95%. From then on you pay just 25 ¢/min—no contract, cancel anytime.
FAQ — Everything Practices Ask Before Switching to an AI Medical Receptionist
1. How does medical answering-service pricing work?
You pay one $490 setup fee, then 25 ¢ for every minute the agent is actively speaking. Ringing, hold, and idle time cost $0, so a quiet month means no usage bill.
2. Will Adaptify sign a HIPAA Business Associate Agreement?
Yes. Every healthcare client receives a signed BAA. All voice traffic is encrypted with TLS 1.3 in transit and AES-256 at rest, and you control recording retention.
3. Can the AI schedule directly in Athenahealth, Kareo, or DrChrono?
Absolutely. During onboarding we connect your EHR via API or Zapier. Each booked call creates an appointment with DOB, insurance, chief complaint, and ICD-10 reason code—no manual re-keying.
4. How does the AI prioritise true emergencies?
You set escalation rules (e.g., “chest pain,” “post-op bleeding,” “pediatric fever > 103 °F”). When those keywords appear, the agent warm-transfers to your on-call nurse or physician STAT.
5. Does the system support Spanish-speaking patients?
English ⇄ Spanish switching is included; callers can change languages mid-conversation. You may add French, Mandarin, or Arabic during setup at no extra cost.
6. What happens if the AI can’t answer a medical question?
If confidence falls below 95 %, the call is routed to your staff with a live transcript so the human rep picks up exactly where the AI left off—no patient repeats themselves.
7. How fast can we launch an AI medical receptionist?
Most practices go live in 72 hours:
• Day 1 – discovery call & call-flow design
• Day 2 – voice training + EHR integration
• Day 3 – soft launch & tuning on your real number
8. How long are call recordings and transcripts stored?
Standard retention is 30 days, encrypted at rest. You can shorten or extend retention—or enable auto-delete—to satisfy state recording laws or internal policies.
Launch Your AI Medical Receptionist in 72 Hours
Stop losing after-hours patient calls. Book a quick demo today and have Adaptify answering, triaging, and scheduling visits—24/7, fully HIPAA-compliant—for just 25 ¢ per handled minute.
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