Frequently Asked Questions

Adaptify’s AI receptionist greets callers in natural language, identifies why they’re calling, captures key details, books the job or appointment in your software, fires a confirmation text or email, and stores a recording and transcript for quality review. No human operator, no voicemail.

Unlikely. Our neural text-to-speech voices are trained on more than 380 hours of human dialogue. During blind tests, over 90 percent of callers rated the voice “human-like” or “couldn’t tell.”

The platform auto-scales in the cloud and has field-tested capacity for more than ten-thousand calls per day—ideal for storm surges or flash sales with zero busy signals.

• One-time setup: 490 USD (call-flow design, voice tuning, integrations).
• Usage: 0.25 USD per handled minute.

There are no seat licences, minimums or long-term contracts. Most customers save about seventy percent compared with live answering services.

No. Minutes are metered only while the AI receptionist is speaking.

Yes. Pause usage in one click or cancel entirely—no penalties, and you retain ownership of your phone number and data.

Typical go-live timeline is seventy-two hours.

Day 1: discovery call and custom script.
Day 2: voice training and CRM or EHR integration.
Day 3: soft launch, accuracy tuned past ninety-five percent.

Native or Zapier connectors for more than two-thousand tools, including Jobber, ServiceTitan, Housecall Pro, Dentrix, OpenDental, Athenahealth, Clio, MyCase, Salesforce, HubSpot, Google Calendar and Outlook. Custom webhooks are available.

Adaptify provides a 99.9 percent SLA. Redundant voice nodes across two cloud regions protect you from carrier outages.

Industry data shows sixty to eighty percent of after-hours callers abandon voicemail in under thirty seconds. Adaptify answers in roughly nine-hundred milliseconds and recovers an extra twenty-plus percent of leads with missed-call text-back.

Yes. Voice traffic is encrypted with TLS 1.3 in transit and AES-256 at rest. We sign a Business Associate Agreement for US healthcare clients and keep EU data inside the region to meet GDPR rules.

Default retention is thirty days. You can shorten, extend or turn off recording altogether to meet state consent laws.

English (US, UK, AU), Spanish, French, German and Arabic are included. Additional languages or regional accents can be added during onboarding at no extra cost. Callers may switch languages mid-conversation.

Yes. The customer dashboard follows WCAG 2.1 AA for colour contrast, keyboard navigation and ARIA labels. SMS and email alerts include screen-reader-friendly text.

Adaptify’s AI receptionist recognises “No-Heat,” “No-Cool,” and water-leak keywords, asks for the model number or error code, tags the urgency, and writes the job—complete with priority flag—directly into Jobber, ServiceTitan, or Housecall Pro.

It triages “Burst-Pipe,” “Sewer Backup,” “No-Power,” and “Breaker Trip” calls, captures address plus pipe or panel details, auto-sends a five-second SMS if a caller hangs up, and schedules the work order in Jobber, Housecall Pro, or ServiceTitan. After each repair it can upsell an annual service plan.

The agent captures pain level and tooth number, verifies insurance, books chair-time in Dentrix, OpenDental, or Eaglesoft, and can offer six-month hygiene recalls or membership plans after the emergency slot is confirmed.

Yes. It triages symptoms (chest pain, fever, post-op issues), records DOB and insurance, schedules directly in Athenahealth, Kareo, or DrChrono, encrypts all PHI (TLS 1.3, AES-256), and provides a signed BAA.

It captures matter type, jurisdiction, and opposing party, runs a real-time conflict check against Clio or MyCase, time-stamps the privileged statement, and books the consult if no conflict exists—without exposing data to third-party operators.

The voice agent tags calls as “Leak,” “Lock-Out,” or “Noise Complaint,” sends tenants SMS status updates (“Tech is en route”), logs every action in AppFolio or Buildium, and can notify on-call staff instantly for burst-pipe emergencies.

If confidence drops below ninety-five percent, the call is warm-transferred to your team with a live transcript so the caller never repeats themselves.

Yes. Adaptify’s QA team reviews transcripts regularly, adds new intents and retrains the model.