Insurance Answering Service That Books Policyholders 24/7
Stop sending prospects and policyholders to voicemail. Our insurance answering service answers instantly, captures FNOL and quote details, books callbacks to your calendar, and routes urgent claims to your on-call contact or carrier hotline. It’s your AI receptionist for insurance claims and sales—without the overhead. Go live in 3 days. No software to learn.
Live in 3 days
240 free minutes included
HIPAA, GDPR, SOC 2
Live Demo: Instant AI Callback
Hear Your Insurance Answering Service in Action
Enter your number to hear the greeting, intake, and booking flow in seconds.
Our AI receptionist will call you in the next few seconds.
This Demo Agent Can
Capture quote requests automatically
Policy type, risk basics, coverage needs, preferred contact time, then books a confirmed callback.
Take First Notice of Loss (FNOL) details
Incident type/date/location, policy number, parties involved, photos link, and contact info.
Transfer urgent calls to another agent
In the demo, transfers work for saved numbers only.
Record and summarize every call
Names, numbers, intent, and notes your team can use.
Prefer to Call the Demo Directly?
Call: (XXX) XXX-XXXXWhy Insurance Teams Switch to Adaptify
Built for Insurance Agencies and Carriers
Voices That Sound 100% Human
Natural pacing, tone, and empathy policyholders trust. You can even upload a custom brand voice.
Works With Your Tools
Any calendar. Popular insurance platforms like Applied Epic, AMS360, HawkSoft, EZLynx, QQCatalyst, Salesforce Financial Services Cloud, HubSpot. Plus Zapier and webhooks. See all on Integrations.
Bilingual Capability
Serve more customers with English plus Spanish, French, or Mandarin. Additional languages available on request, ideal for mixed-language markets and after-hours coverage.
Trained for Insurance
Custom flows for quotes, after-hours insurance answering service, FNOL intake, claim status updates, COI/ID cards, endorsements, renewals, billing questions, and VIP routing with escalation rules you control.
Before and After
Before: Without Adaptify
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Missed calls and voicemails
Prospects choose another agency.
Slow response times
After-hours callers wait until morning.
Manual scheduling
Back-and-forth leads to no-shows and churn.
Higher staffing costs
You pay for idle time whether calls come in or not.
After: With Adaptify
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Every call answered 24/7
First-call resolution for policyholders and referrals.
Instant scheduling and callbacks
Confirmed slots land on your calendar.
Priority escalation
Urgent claims connect to your on-call rep fast.
Lower cost per policyholder
Pay per minute only when calls happen.
How It Works
How Your Insurance Answering Service Works
Answer Every Call Instantly
Your AI insurance receptionist picks up every policyholder, prospect, and partner 24/7, including weekends and holidays.
Pre-Qualify and Book to Calendar
Captures policy type, risk basics, coverage needs, and preferences; then books a confirmed callback on your calendar.
Route Priority Calls to Your Team
Emergencies and high-priority claims are warm-transferred to your designated contact or carrier line with smart retries and fallbacks.
Track Every Call in Your Dashboard
Recordings, transcripts, and analytics for QA, training, and campaign-level conversion.
Real Impact in Days
Proven Results for Insurance
More Quotes and Renewals
No Missed Calls
Lower CSR/Front Desk Costs
Handle Multiple Calls at Once
Always On-Brand
Full Transparency
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Our Pricing
Simple Insurance Answering Service Pricing
Pay Only for What You Need
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One-Time Setup
$590 paid once.
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Ongoing Minute Bundles
$0.24/min
Onboarding Process
Your AI Receptionist Live in 3 Days. No Tech Skills Needed
No contract. Minutes roll over for 3 months. No charges if no calls are answered.
No Software to Learn. We Do It All for You.
You get a done-for-you insurance answering service, not another tool to figure out.
Fully Done for You
Voice, scripts, integrations, and testing by our engineers.
Live in 3 Business Days
Number, calendar connection, and launch checklist.
240 Free Minutes to Start
Unused minutes roll over for 3 months.
1 Month of Fine-Tuning
Optimized based on real calls.
No contract. Pay only for minutes you use. No charges if no calls are answered.
FAQs - Insurance Answering Service
1. What is an insurance answering service and how does it help?
A 24/7 AI insurance receptionist that answers every call, books callbacks, captures FNOL and policy details, and routes priority callers to your team. You get recordings, transcripts, and analytics in one dashboard.
2. How is AI different from a traditional call center?
Instant pickup with no holds, on-brand scripts every time, integrations with your tools, and pay-per-minute billing only when calls happen.
3. Do you offer an after-hours insurance answering service?
Yes, after-hours insurance answering service for nights, weekends, and holidays. The agent follows your rules, captures full details, and routes priority calls immediately.
4. Can it handle quotes and renewals?
Yes. It asks screening questions, checks availability, and places confirmed callbacks on your calendar. Optional confirmations and reminders.
5. Can it capture policy and claims information?
Yes. It can collect policy number, carrier, policy type, incident details (type/date/location), vehicle/home specifics when applicable, and caller contact details. Custom fields supported.
6. Does it give coverage or legal advice?
No. It performs scripted intake and scheduling only, then routes or books according to your rules. It does not provide coverage decisions or legal advice.
7. Where do urgent claims go?
To your designated on-call claims rep, branch line, or carrier hotline. You control schedules, targets, and fallbacks.
8. Which tools do you integrate with?
Any calendar. Popular platforms like Applied Epic, AMS360, HawkSoft, EZLynx, QQCatalyst, Salesforce FSC, HubSpot, plus Zapier and webhooks. See all on Integrations.
9. How fast can we go live and what do you need from us?
About 3 business days. After setup purchase, you’ll complete a 5-minute form with script, routing, escalation contacts, intake fields, and calendar access. We build and test, then send your number and dashboard to go live.
10. What does the dashboard include?
Recordings, full transcripts, and analytics. Track answer rate, response time, bookings, outcomes, and conversion by source or campaign.
11. What does it cost and how are minutes billed?
One-time setup is $590. Usage is $0.24 per minute. Unused minutes roll over for 3 months. No contract and no charges if no calls are answered.
12. Is data secure?
Yes, security-first with encryption in transit and at rest, role-based access, and audit logs. If you require specific compliance documentation (e.g., BAA/SOC 2), let us know and we’ll discuss options for your plan.
13. How do I start right now?
Click Build Your Agent, complete checkout, then fill a short form. We’ll build your insurance answering service and go live in about 3 days. Prefer to talk first? You can schedule a call after checkout.
Stop Missing Calls. Start Serving Policyholders 24/7
Your AI receptionist for insurance claims and sales can be live in 72 hours or less.
- Full setup, done for you
- 240 free call minutes included
- CRM + calendar integration
- Secure dashboard with recordings, and analytics
- No contract, pay only for minutes you use
